Can I cancel my order?
We do our best to accommodate order modifications or cancellations. Kindly note that some requests may result in having you reprocess your order online. Please allow 1-3 business days for our team to confirm eligible order modifications.
Can I change the shipping or billing address of my order?
To protect our customers from fraud attempts, unfortunately we do not make changes on either shipping or billing address of open orders. If you need them changed, please reach out to our customer service. Click here so they can make the necessary adj
Can you apply my discount?
Having trouble in using a coupon or redeeming points? We can definitely help you with that! Reach out to us through the contact form and we will look into it https://thorlo.com/pages/contact-us
Where is my order?
Having trouble in locating or tracking your order? Reach out to us and we will help you with that https://thorlo.com/pages/contact-us
Why do you charge my credit card before my order ships?
That's a great question!. Our system charges your card at the time you place your order because we do not store credit card information. We do this in an effort to protect our customers.
Can I buy a gift card?
Absolutely!. Thorlo gift cards are sent in electronic form to your email. Here's a link to purchase one.
Can I make changes to any of the items in my order?
We do our best to accommodate order modifications or cancellations on items in your order. Kindly note that some requests may result in having you reprocess your order online. Please allow 1-3 business days for our team to confirm eligible order modi
How can I follow the status of my order?
Our shipping policy is 3 to 5 business days. High volume periods can affect this lead time. In case you need further assistance of our customer service team, please click here. We will gladly help you out
How can I give feedback about your products?
We love to hear about your experience with your Thorlo items so we can keep on improving on our products. Write us a review upon receiving a post purchase email request or write directly on the product page. You can always drop us a line through cont
How can I learn about new releases?
The best way to learn about new Thorlo product, is by subscribing to our newsletter!. Additionally, you will be filled in about new promos and product availability!. And you get 20% off your next order. Click here to register!
How should I wash my Thorlo socks?
Can I get a discount?
There are many ways you can get a discount for the best socks!. You can signup to our newsletter and get 20% off your next order and learn all about our promos and releases. click here to register. You can also join our loyalty program and get points
What is the order delay?
Shipping typically takes between 3-5 business days. High volume periods like Christmas, Boxing Day and other holidays can affect this lead time. If that is not the case with your order, click here to reach out to us and we will look into it.