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Returns & Exchanges

Why was my order returned to you?

Humm, we're sorry that happened. Typically, the courier sends the order back to us when they couldn't find the address you provided or couldn't find a secure spot to place your order. Please click here to reach out to our customer service and inform

What is your return and exchange policy?

We've made our returns process hassle-free, so you can take the time to try out your purchase before committing. To start a return, please click here to begin the process. Returns & Exchanges:. The THORLO Comfort Guarantee is 30-day risk-free trial.