We do our best to accommodate order modifications or cancellations. Kindly note that some requests may result in having you reprocess your order online. Please allow 1-3 business days for our team to confirm eligible order modifications.
Having trouble in locating or tracking your order? Reach out to us and we will help you with that https://thorlo.com/pages/contact-us
There are many ways you can get a discount for the best socks!. Signup to our newsletter and get 15% off your next order and learn all about our promos and releases. click here to register. Check your junk or spam folder if the email doesn't make it
To protect our customers from fraud attempts, unfortunately we do not make changes on either shipping or billing address of open orders. If you need them changed, please reach out to our customer service. Click here to make the necessary adjustments.
Having trouble in using a coupon or redeeming points? We can definitely help you with that! Reach out to us through the contact form and we will look into it https://thorlo.com/pages/contact-us
That's a great question!. Our system charges your card at the time you place your order because we do not store credit card information. We do this in an effort to protect our customers.
Kindly note that some requests for order modification or address changes may result in having you reprocess your order online. Please reach out to our team and allow 1-3 business days for our team to action cancellations prior to the order getting sh
Absolutely!. Thorlo gift cards are sent in electronic form to your email. Here's a link to purchase one. Gift cards are sent between 24h to 48h after purchase, and are sent exclusively to the email of the buyer.
Humm, we're sorry that happened. Typically, the courier sends the order back to us when they couldn't find the address you provided or couldn't find a secure spot to place your order. Please click here to reach out to our customer service and inform
Shipping typically takes between 3-5 business days. High volume periods like Christmas, Boxing Day and other holidays can affect this lead time. If that is not the case with your order, click here to reach out to us and we will look into it.