Care

How can I change my email address?

You want to change your email address? No worries!. Just reach out to our team to make this change - click here.

How can I reach out to you?

We are available Monday through Friday from 9:00 am to 5:00 pm EST. You can reach out to us by chat, email or phone. Click here to drop us a line any time. https://thorlo.com/pages/contact-us or by phone 888-846-7567

I lost my order/tracking number. Can you resend it to me?

All of our customers receive an email with the tracking number once the order has shipped. You can access this page to get the most updated status on your order https://tracking.thorlos.com/?page-name=tracking-page

I want to stop receiving SMS promos

We understand. If you would like to unsubscribe from SMS marketing, please test "STOP" to the SMS messages. If there's something we can improve on, please feel free to let us know in a reply to this email.

What are the payment options accepted?

It's easy to pay for your Thorlo items! We accept all the major credit cards (Visa, Mastercard, Amex, Diners) as well as digital wallets like Apple Pay, Google Pay, Discover and Shop Pay! Finance your payments with Sezzle.

Can someone call me?

Sure, we will have someone call you in no time! Leave us your name and number but please note that call times are not guaranteed and email is the most effecient communication method, with the same great quality as a phone call

I want to unsubscribe to your mailing list

We understand. We're sad to see you go, but you may of course unsubscribe here. If there's something we can improve on, please feel free to let us know.